Frequently Asked Questions
Everything you need to know about your Sold Out NYC order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 14-day return window for all unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you ship internationally?
Yes, Sold Out NYC ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. Our pieces generally fit true to size, but we recommend checking the specific measurements provided to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Sold Out NYC garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry. Specific care instructions are also located on the inner garment tag.